Have any Questions? +49 (0)9635 9219 - 0

Most frequently asked questions

FAQ

For any questions regarding our online-shop and orders, please use the following contact information below:

MUEHLMEIER Bodyshaping GmbH

Kastanienweg 8 / Schwarzenbach
D-95671 Bärnau, Germany

Phone +49 9635 9219-0
Fax +49 9635 9219-90
Email shop@muehlmeier.eu

All about the registration in our online shop

I want to register, which type of account is the right one for me?

We have two types of accounts for you:

1. Business Customer Account

Our Business Customer Account is for Companies that have a VAT number or a trade license.

Register here as a Business Customer

 

2. Standard Customer Account

Our Standard Customer Account is for private customer and small businesses.

Register here as a Private Customer

I have registered as a private customer - what now?

  • Please make sure you filled in all the needed information. The fields marked with * are mandatory.
  • Your Account will be checked within 24 hours during the week. On weekends the check will be completed on the following monday.
  • You will receive an e-mail as soon as your account has been confirmed.
  • If some information are missing, you will receive an e-mail regarding the missing information.
  • For any questions regarding our online-shop and orders, please use the following contact information below:

            

MUEHLMEIER Bodyshaping GmbH

Kastanienweg 8 / Schwarzenbach
D-95671 Bärnau, Germany

Phone: +49 9635 9219-0
Fax: +49 9635 9219-90
Email: shop@muehlmeier.eu

You can start browsing our online shop here

I have registered as a business customer - what now?

  • Please make sure you filled in all the needed information.
  • The VAT number is really important and only needed for registrations from European Union (UK excluded).
  • Your Account will be checked within 24 hours during the week. On weekends the check will be completed on the following monday.
  • You will receive an e-mail as soon as your account has been confirmed. 
  • If some information are missing, you will receive an e-mail regarding the missing information.
  • For any questions regarding our online-shop and orders, please use the following contact information below:

            

MUEHLMEIER Bodyshaping GmbH

Kastanienweg 8 / Schwarzenbach
D-95671 Bärnau, Germany

Phone: +49 9635 9219-0
Fax: +49 9635 9219-90
Email: shop@muehlmeier.eu

You can start browsing our online shop here

Do you need my VAT number?

Yes, in general we need your VAT number. There are 3 scenarios:

  • If you registered as a standard customer, you don't need to fill in your VAT number, because you have to pay the tax.
  • If you registered as a Business customer, we definitely need your VAT number to confirm your account and to proceed your order. Otherwise you have to pay the tax.
  • If you don't have a VAT number but you have a business company, please send us your trade license as a confirmation. Otherwise you may have to pay the tax.

About our online shop

Can I contact you and order directly?

Yes. Every salesperson in our sales department has their own country/states they are responsible for.

Our sales team will be happy to guide you through your order and will find the best products for your individual needs.

You can contact the salesperson whos in charge of you directly. You can find every e-mail address and phone number here:

Visit our "Our Team"-Page here

When will my order be shipped?

Your order will be shipped once you payed your invoice.

If you payed by PayPal or Prepayment, the shippment begins after we have been receiving the payment.

You will receive an e-mail with a tracking code and the delivery company.

What happens after my order?

Once you have ordered, your order will be sent to our sales team and then forwarded to our warehouse team.

If everything is in order, your order will be dispatched the day after you placed your order.

The shipping time depends on the desired location and country and can vary.

You will receive a confirmation mail with your tracking code and the delivery company.

Can I order big amounts of products in the online shop?

No, our online shop is meant for sample ordering and small bulk orders.

If you want to order a huge amount, please contact us by mail or by phone:

MUEHLMEIER Bodyshaping GmbH

Kastanienweg 8, Schwarzenbach
D-95671 Bärnau, Germany

+49 9635 9219 - 0

+49 9635 9219 - 90

About the Muehlmeier world

Do you have a catalogue or a magacine?

Yes, we have 3 magacines in total.

One for our ShoulderPad lineup, one for our BraCup products and one for our BreastArt (Wires, Tapes etc.).

You can watch and download them (after registration) for free here:

BreastArt Catalogue            ShoulderShaping Guide            BraCup Guide

 

What does NOS mean?

NOS stands for Never Out of Stock and describes products that are generally in stock or (if not) are quickly available again.

These products don't have a minimum order quantity and are perfect for all Designers, Ateliers, small companies etc.

 

NOS BraCups

There is a complete selection of Proven Cup Shapes in standard colours and revolving production available. These NOS BraCups are made of especially developed M-TEC PU-Foam which is optimized for the use in Lingerie as well as Swimwear – Breathing but limited Water-Absorption.

Start-ups or customers with lower needs are welcome to participate in this efficient support. The NOS-cups are regularly in stock for immediate dispatchment. These models are also available in Individual Customer Colours.

Foam Core: 100% Polyurethane, Fabric Cover: 100% Polyester

For classic support, do not forget to ask the Corresponding Wire Fitting as service for Muehlmeier BraCups.

 

NOS ShoulderPads

Best selling M-Shoulder-Pad Selection in proven Fit and Quality.

All NOS M-ShoulderPad items can be ordered in the Online Shop also below 100 pairs per product.

For special conditions and for bigger industrial volumes please get in touch with our customer service.

What does M-TEC® mean?

M-TEC® stands for Muehlmeiers high quality products with outstanding product features.

M-TEC® therefore is a classification of the Muehlmeier products like NOS for example.

Who is responsible for Muehlmeier Bodyshaping and who am I talking to?

Muehlmeier Bodyshaping is led by Roman Muehlmeier.

If you want to know more about our history and our company, just visit our History Page and our Company Page.

Visit our History-Page here                              Visit our Company-Page here

 

Most of our Team members can be seen with picture, phone number, e-mail address and the country or state they are responsible for here:

Visit our Team-Page here

Copyright 2021 MUEHLMEIER Bodyshaping GmbH. All Rights Reserved.